Missed the call? It texts them back in 75 seconds.
The phone rings while the crew is on a job. Nobody picks up, and the customer calls the next name on Google. This texts them back first, asks what your dispatcher would ask, and books the job or pages your on-call tech.
Don't take my word for it. Pick your trade and play the customer.
On a computer right now? Text HVAC to 813-733-5997 from your phone, or run the same demo in your browser.
You are texting a demo. Reply STOP any time and it stops. The call goes to the person who built it, not a sales rep.
What the customer sees
- 1. They call, nobody answers. Same as today. The difference starts at the voicemail beep.
- 2. About 75 seconds later, a text from your number. The delay is on purpose. An instant reply reads as a bot, and people text a bot like a bot.
- 3. It asks what a dispatcher in your trade would ask. No heat, a burst pipe, water coming in: it says help is on the way and pages your on-call tech within 15 minutes. A slow drain or a quote request gets offered real appointment slots.
- 4. You see every conversation. Take any of them over from your phone. It also answers the texts that come in at 9pm on a Saturday, because customers text now whether you answer or not.
Versus the answering service you were about to call
Answering service
- Bills by the minute or by the call
- A stranger reads a script and takes a message
- You call the customer back tomorrow, if they still need you
- Phone only; a texted question sits unanswered
This
- Flat monthly price, from $500
- Knows your trade, asks the right questions, books while the job is hot
- Pages your tech on real emergencies, 15 minutes or less
- Texts and calls, nights and weekends included
Built and run inside a working business before it was ever sold. In one 30-day stretch it handled 100,000 texts and 7,100 replies with a 75-second median answer, nights and weekends included.
Setup takes about 20 minutes. Live the same week.
Nothing to install and your number stays your number. We text-enable the business line you already advertise, or catch missed calls with standard call forwarding. Works with the carrier and the phones you have. Setup is quoted; it is waived for the first shops that let us publish their numbers.
Questions owners ask
What does it cost?
From $500 a month, flat. No per-minute billing and no annual contract to start. Setup is quoted separately. Plans with quote follow-up, review requests and seasonal campaigns run higher; the price is the same every month either way.
Does it sound like a bot?
Text HVAC to 813-733-5997 and try to make it sound like one. It replies in about 75 seconds on purpose; an instant reply reads as a bot and people text a bot like a bot. If a customer asks whether it is AI, it says yes.
What happens with an emergency call?
No heat in January, a burst pipe, water coming in: it recognizes the emergency, tells the customer help is on the way, and pages your on-call tech within 15 minutes. It never guesses a price and never promises a time your crew can't make.
Do I have to change my number or install anything?
No. Your number stays your number. We text-enable the line you already advertise, or catch missed calls with standard call forwarding. No app, no new hardware, no new phone.
Which trades and where?
HVAC, plumbing, electrical, roofing and general contractors, anywhere in the US. It was built in Tampa, and the four trades above are the ones it knows best; pick one and test it.
Who answers when I call that number?
The person who built it. Not a rep, not a call center. If you'd rather, book 15 minutes and pick the time.