Terms of Service

Last updated 13 August 2026 · KRAYON-AI, LLC

These terms govern use of this website and, where no separate signed agreement exists, our services. If you have signed an order form, engagement letter, or Business Associate Agreement with us, that document controls wherever it differs from this page.

1. Parties and agreement

These terms are between KRAYON-AI, LLC, a Florida limited liability company ("Krayon", "we", "us"), and the individual or entity using this website or engaging our services ("you", "Client"). By using this website or engaging us, you agree to these terms. If you are agreeing on behalf of a company, you represent that you have authority to bind it.

Order of precedence, highest first: a signed Business Associate Agreement; a signed engagement letter or order form; these terms.

2. Services

We provide some or all of the following, as described in your engagement:

• Conversational AI employee services — inbound response, outbound conversation across your existing contact database, qualification against your rules, intent detection, escalation to your staff, and follow-up scheduling, delivered over text messaging.
• Document processing — structured summaries and chronologies of document sets, with source-page citations, produced on our own hardware and reviewed by a person before delivery.
• Internal knowledge assistants — question answering over your own documents.
• Assessment and advisory — the recorded call and written plan described on this site.

The free assessment plan is provided as-is and creates no obligation on either side. It is yours to keep and act on, including by hiring someone else.

3. Fees, billing and cancellation

• Published prices are real prices. Prices listed on this site are what we charge for the described scope. Work outside that scope is quoted in writing before it starts.
• Setup fees are billed on signature and are earned on completion of configuration.
• Recurring fees are billed monthly in advance. Per-case and per-page document fees are billed on delivery.
• Payment terms are net 15 from invoice date unless your engagement says otherwise.
• No annual contract is required for recurring services. You may cancel with 30 days' written notice, effective at the end of the then-current billing month. We do not prorate a partial month, and we do not bill you again after the notice period.
• We may suspend service for non-payment more than 30 days past due, after written notice.
• Price changes to recurring services require 60 days' written notice and never apply mid-term.

On cancellation we return or delete your data per the schedule in our privacy policy, and we will export your conversation history and configuration to you in a usable format at no charge if you ask within 30 days.

4. Your responsibilities

• Provide accurate information about your business, and keep the qualification rules and business facts we operate on current. A system answering customers from stale pricing is a problem you can prevent and we cannot.
• Hold the rights necessary to give us the data you give us.
• Designate a human who receives escalations and actually reads them.
• Review output before relying on it, as described in section 6.
• Keep credentials we issue you confidential.

5. Messaging consent and telecom compliance

This section matters more than its length suggests. Read it.

You are responsible for having a lawful basis to contact the people in the data you give us. When you provide a contact database for outbound messaging, you represent that you have the consent or other lawful basis required under the Telephone Consumer Protection Act, applicable state telemarketing and mini-TCPA statutes, and carrier requirements, to send text messages to those numbers for the purposes described in your engagement. We cannot verify the provenance of your list, and we do not warrant that contacting it is lawful.

What we do provide is the machinery to stay compliant: opt-out keyword handling honored across the entire system, suppression that persists permanently, quiet-hours enforcement in the recipient's local time, message frequency caps, and identification of the sending business. We maintain these controls and we will not disable them at your request.

What we will not do: message numbers on a suppression list, message outside permitted hours, remove opt-out handling, send content that misrepresents who is contacting the recipient, or continue messaging a person who has asked us to stop. If your instructions would require any of these, we will decline them, and repeated instruction to do so is grounds for us to terminate immediately.

Registration of messaging campaigns and brands with carriers is completed in your business's name, with your cooperation. Carriers may impose throughput limits, filtering, or number suspension independent of us; those decisions are outside our control.

Text-messaging program terms (for people who text with us or with a business we operate messaging for). Our SMS programs are conversational customer care: you text a business (or call and receive a return text about your call), and the messages you get back answer your questions and coordinate service. Consent to receive these messages is not a condition of purchasing anything. Message frequency varies by conversation. Message and data rates may apply. Reply STOP at any time to cancel and receive no further messages; reply HELP for help, or contact us at king@krayon-ai.com or 813-733-5997. Mobile carriers are not liable for delayed or undelivered messages. Our handling of your number and messages is described in the privacy policy, including the commitment that mobile information is never shared with third parties for marketing.

6. Document work product and professional judgment

We are not a law firm and we do not practice law. We do not provide legal advice, legal opinions, medical advice, or clinical judgment. No attorney-client relationship is created by engaging us. We are a vendor producing a work product that a qualified professional then uses.

A chronology or summary we deliver is a drafting aid, not a substitute for review. Every line we produce carries a source-page citation for exactly this reason: so that the attorney, paralegal, nurse consultant, or adjuster responsible for the matter can verify it against the underlying record. You are responsible for that verification before relying on our output in litigation, in a filing, in a claim determination, or in any decision affecting a person's care, benefits, or legal position.

We take reasonable professional care, our work product is reviewed by a person before delivery, and we will correct errors in our work at no charge. We do not warrant that a summary of thousands of pages is free of error, and no vendor who tells you otherwise is being straight with you.

Where our work is used in a matter involving protected health information, a Business Associate Agreement must be in place before PHI is transmitted to us.

7. Ownership and intellectual property

You own your data. Your documents, your contact database, your conversation history, and the business facts you give us remain yours. You also own the delivered work product on payment.

We own our system. The software, models, prompts, pipelines, configurations, and methods we use to produce that work product remain ours, including improvements made during your engagement. You receive the output, not the machine.

We do not train models on your data or use it to serve any other client. See our privacy policy.

We will not use your name, logo, or results in marketing without your written permission, and permission for one use is not permission for all of them.

8. Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only to perform under the agreement, and disclose it only to people who need it and are bound to protect it. This survives termination. Client documents are treated as confidential without needing to be marked. Where records are privileged, we treat them as privileged regardless of whether HIPAA applies to them in your hands.

9. Availability and support

We target 99% monthly availability for conversational services, measured as the system's ability to receive and respond to messages, excluding scheduled maintenance, carrier outages, and outages in your own systems. Scheduled maintenance is announced at least 24 hours ahead and performed outside business hours where practical.

Document processing turnaround is typically overnight for standard case volumes; a firm deadline is agreed in writing per matter.

Support: email answered the same business day, phone for urgent issues. We are a small company and we do not staff a 24/7 desk — see our security page, section 10, for the honest version of our limits.

If we materially miss availability in a month, tell us and we will credit that month's fee proportionally. That credit is your remedy for downtime.

10. Acceptable use

You may not use our services to: send messages to people who have opted out or whom you have no lawful basis to contact; impersonate another person or business; harass, defraud, or deceive recipients; distribute malware; transmit data you have no right to transmit; attempt to extract our models, prompts, or system internals; resell the service without a written reseller agreement; or violate any law.

We may suspend service immediately for conduct that creates legal risk to us, to recipients, or to the carriers we depend on. Where practical we tell you first; where the risk is live, we act first and tell you immediately after.

11. Warranties and disclaimers

We warrant that we will perform with reasonable skill and care, consistent with the practices described on our security page and privacy policy.

Except as expressly stated, the services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI-generated output will be accurate, complete, or free of error, that the service will be uninterrupted, or that any particular business outcome, revenue figure, conversion rate, or number of booked jobs or placements will result. Figures on this website describe past performance in specific circumstances and are not a promise of your results.

12. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunity, or loss of data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the services is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.

These limits do not apply to: our breach of confidentiality obligations; our gross negligence or willful misconduct; our indemnification obligations; or either party's liability that cannot be limited under applicable law.

13. Indemnification

You will defend and indemnify us against third-party claims arising from: the contact data you provided and your basis for contacting it, including claims under the TCPA or state telemarketing statutes; your use of our work product, including reliance on it without the review described in section 6; your violation of section 10; and your infringement of a third party's rights in data you gave us.

We will defend and indemnify you against third-party claims that our software, as provided by us and used as permitted, infringes a United States intellectual property right, and against claims arising from our breach of our confidentiality or data-protection obligations.

14. Term and termination

Recurring engagements continue month to month until cancelled per section 3. Either party may terminate for material breach on 30 days' written notice if the breach is not cured within that period, and either party may terminate immediately for the conduct described in sections 5 and 10, or for insolvency.

On termination: you pay for services delivered through the termination date, we stop processing, and we return or delete your data per the published schedule. Sections 6, 7, 8, 11, 12, 13, 15 and 16 survive.

15. Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute by direct discussion between people with authority to settle it, for at least 30 days. Any unresolved dispute is subject to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida, and each party consents to that jurisdiction and venue.

Each party waives trial by jury. Neither party may bring a claim more than one year after the claim accrued.

16. General

These terms, with any signed agreement, are the entire agreement and supersede prior discussions. If a provision is unenforceable, the rest survives. A failure to enforce is not a waiver. Neither party may assign without the other's consent, except to a successor in a merger or sale of substantially all assets. Nothing here creates a partnership, joint venture, agency, or employment relationship. Notices must be in writing, by email to the addresses on file, and are effective on receipt. Neither party is liable for delays caused by events outside its reasonable control.

We may update these terms. For material changes affecting an active engagement, we notify you directly and the change takes effect at your next renewal, not retroactively.

Contact

KRAYON-AI, LLC · Tampa, Florida
king@krayon-ai.com
813-733-5997

Read alongside our privacy policy and security page.